Question 1

What is Home Watch?

Accepted Answer

Per The National Home Watch Association, Home Watch is defined as “A visual inspection of a vacant home or property looking for an obvious issue.”  We are NOT a property management company for vacation rentals. 
Our ONLY priority is taking care of YOUR home while you are away.

Question 2

What is Not Forgotten Home Watch Services?

Accepted Answer

Not Forgotten Home Watch Services is a professional insured, bonded and accredited Home Watch Service serving the Forgotten Coast area.  We visually check your property and identify obvious problems or potential problems that can occur while your property is vacant. We provide a physical presence that is not available through a remote alarm monitoring service. We can help with most requests you have by contacting us.

Question 3

We have a neighborhood watch program.  Doesn't that do the same thing?

Accepted Answer

Most neighborhood watch programs are passive by nature and do not provide the level of engagement with your property that Not Forgotten Home Watch Services provides. We will visually check your property’s interior and exterior in far more detail than you can expect from a neighborhood watch program.

Question 4

My alarm company provides security for my home.  What value do you add?

Accepted Answer

An alarm company monitors entry into your home or fire alarms but they do not monitor potential problems that can occur due to broken pipes, mold, pests or vagrants. We identify those problems or the possibility of their occurrence and notify you for guidance.

Question 5

Are your services expensive?

Accepted Answer

We think our services are reasonably priced for the value we provide. When you compare the possible damage due to a leak or damage by pests or vagrants with the cost, our services are an excellent value. We will be happy to discuss our pricing for home watch services and any additional services you may require at a free consultation.

Question 6

Are you a house sitter service?

Accepted Answer

We are not a house sitter service. Our core service includes periodic visits to your home where we follow a specific and mutually agreed upon checklist. We are in your home for less than an hour per visit and take great pride in making sure your home is as you left it for your return.

Question 7

Do you provide keyholder service?

Accepted Answer

Absolutely! We can coordinate access to your property for any situation at an hourly rate. All we need is your notification of date and time and any instructions you have.

Question 8

If you find a problem, what kind of notification will I receive?

Accepted Answer

Not Forgotten Home Watch Services will send you a report upon completion of our visit to your home. Any problems identified will be accompanied by pictures and details of the problem. If we take any immediate action to prevent further damage we will contact you immediately to discuss what occurred and consider what course of action is needed for the repair.

Question 9

Are you a property inspector?

Accepted Answer

While we visually check your property, we are not what is defined as a property inspector. Property inspectors are usually involved at the sale of a property to do a detailed inspection of the structure, plumbing, electrical and heating and air condition systems.

Question 10

What are your credentials?

Accepted Answer

Not Forgotten Home Watch Services proudly displays the Accredited banner of the National Home Watch Association. We have been vetted and approved by this organization to ensure we are bonded and insured for your protection. We also subscribe to the NHWA’s Code of Ethics. Additionally, we are registered as doing business in the State of Florida.

Question 11

Can you help me with home maintenance services?

Accepted Answer

While we do not provide home maintenance services, we can refer you to quality contractors or vendors and coordinate access to your property.

Question 12

What type of reporting can I expect from you?

Accepted Answer

Not Forgotten Home Watch Services will send you a detailed report by email with pictures of any problems identified upon completion of inspecting the interior and exterior of your home. We use HomeWatchIT software for our inspection and reporting system.